Can I customize my help center URL structure?
No. Ferndesk uses a fixed URL structure for articles and collections to ensure consistent, SEO-friendly links. You can customize where your help center lives, but not the internal path structure.
URL structure
Article and collection URLs follow a section-aware pattern:
Default section: URLs use the slug and ID only.
Articles:
/articles/article-title-abc12Collections:
/collections/collection-name-xyz78
Other sections: URLs include the section slug as a prefix.
Articles:
/developer/articles/article-title-abc12Collections:
/api-docs/collections/collection-name-xyz78
For more on sections, see How to create and manage sections.
Canonical URLs
Each article and collection page has a canonical URL. If someone accesses a non-canonical path (for example, a flat URL for an article that belongs to a non-default section), they are redirected to the canonical URL. This ensures search engines and shared links always reference the correct URL.
For custom redirects, see Manage help center redirects.
Slug behavior
URLs include a human-readable slug from the title plus a unique 5-character ID (for example, abc12). The ID prevents conflicts when articles share similar titles and ensures old URLs redirect if you rename an article.
What you can customize
While article and collection paths are fixed, you can customize:
Custom domain — Use your own domain like
help.yourcompany.com. See Connect a custom domain to your help center.Custom subfolder — Host your help center at a path like
yourcompany.com/help/. See Put your docs on a sub-folder with Cloudflare or Put your docs on a sub-folder with Vercel.Primary language — Set the default language for your help center, which affects the root URL and interface elements. See Change your help center's default language.
Translations — Add additional languages. Each translation gets its own URL prefix (for example,
/fr/for French). See AI Translations Overview.
For details on customizing article slugs, see Configure article SEO settings.