BoldDesk integration
This guide will walk you through connecting your BoldDesk account to Ferndesk. This integration allows Fern to keep your help center up to date using resolved tickets from BoldDesk.
Before you begin
You will need an active BoldDesk account to complete this integration. If you don't have one, you can create one on the BoldDesk website.
Finding your BoldDesk connection details
To connect BoldDesk, you will need the following information:
Subdomain: Your BoldDesk subdomain is the part of the URL that comes before ".bolddesk.com". For example, if your BoldDesk URL is "yourcompany.bolddesk.com", your subdomain is "yourcompany". You can enter either the short form or the full domain.
API Key: Generate an API key in your BoldDesk profile settings under the API Keys tab.
Step 1: Navigate to Integrations
Go to the Integrations page in your Ferndesk dashboard.
Step 2: Find and Connect BoldDesk
Locate the BoldDesk integration card and click the "Connect" button.
Step 3: Enter your credentials
In the connection modal, enter your BoldDesk subdomain and API key.
Step 4: Complete the connection
Click "Continue" to complete the setup.
Once connected, you'll see a confirmation message and the BoldDesk card will show a "Manage" button.
Connecting BoldDesk doesn't automatically process your tickets. After connecting, you need to turn on monitoring to start importing support conversations and getting recommendations from Fern.
Troubleshooting
If you encounter connection issues, check the following:
Verify your API key is correct and has not expired.
Ensure your subdomain is accurate. Ferndesk will automatically normalize short values to the full domain format.
Additional resources
For more information on BoldDesk's features, you can visit their Help Center.