Ferndesk
Integrations

BoldDesk integration

Connect your BoldDesk account to Ferndesk so Fern can read your resolved support tickets and identify documentation gaps.

Before you begin

You need an active BoldDesk account and an API key with access to your tickets. If you do not have an account, create one on the BoldDesk website.

Find your connection details

  • Subdomain: The part of your BoldDesk URL before .bolddesk.com. For example, if your URL is yourcompany.bolddesk.com, your subdomain is yourcompany. You can enter the short form or the full domain.

  • API Key: Generate an API key in your BoldDesk profile settings under the API Keys tab.

Connect BoldDesk

  1. Go to the Integrations page in your Ferndesk dashboard.

    Integrations page showing the grid of available integration cards

  2. Find the BoldDesk card and click Connect.

    BoldDesk integration card with the Connect button highlighted

  3. Enter your BoldDesk subdomain and API key in the connection modal.

    BoldDesk connection modal with Subdomain and API Key fields

  4. Click Connect to complete the setup.

Once connected, the BoldDesk card shows a Manage connections button.

What happens after connecting

Fern can read your resolved BoldDesk tickets to identify patterns in customer questions. Support trends from BoldDesk appear in Reporting under Intelligence. To automatically receive documentation gap recommendations, enable scheduled audits in Settings > Automations.

Troubleshooting

Connection fails or shows an error

Check the following:

  • Verify your API key is correct and has not expired.

  • Ensure your subdomain is accurate. Ferndesk automatically normalizes short values to the full domain format.

  • Make sure your BoldDesk API key has permission to read tickets.

Additional resources

For more information on BoldDesk features, visit the BoldDesk Help Center.

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