Check if it's the default section, the last remaining section, or still contains content. Move or remove content first, then try again.
How to create and manage sections
Sections are top-level navigation tabs in your help center. They let you separate major content areas, each appearing as a tab in your help center navigation.
You need edit permissions in your workspace to manage sections.
Creating sections
Go to Help Center in the sidebar.
At the bottom of the content tree, click Create section.
Enter a Name. The URL slug is generated from the name; adjust it if you want a different address.
Click Create section.
You can also ask Fern to create a section in a task.
Edit a section
Click a section in the content tree to open it in the main Help Center pane. The editor has these tabs:
Content: every root item in the section, in its saved order. Click an item to open it. Item order is managed in the sidebar tree, not here.
Translations: edit the section's translations by language. This tab appears when your help center has additional languages.
Settings: change the section name, URL slug, icon, and deletion settings.
Changing the slug changes the section's address and breaks existing links to it, so the editor warns you before saving. The home section always stays at the help center root, so its address cannot be changed. To remove an icon, open the icon picker and click Remove icon.
Reorder sections
Drag a section header to a new position in the content tree; placement indicators show where it will land. You can also open the ⋮ menu on a section header and choose Move up or Move down.
The home section is always first and cannot be moved.
Reorders apply immediately. If a reorder fails, the sections return to their previous order.
Reorder controls appear only when there is more than one section that can be reordered.
Deleting sections
When you delete a section, it removes that top-level tab from your help center navigation. Deletion can be blocked in three cases:
Default section: Your default section cannot be deleted. This section acts as the fallback for content that doesn't specify a section.
Last remaining section: The only remaining section cannot be deleted. Every help center must have at least one section.
Section with content: You cannot delete a section that still has content. Move or delete all collections, articles, and API references inside the section first.
If deletion is blocked, reorganize your content first: move collections and articles to another section, or delete them if they're no longer needed. Once the section is empty, you can delete it (unless it's the default or the last remaining section).
When deletion is allowed, you'll be asked to type the section's slug exactly to confirm the action.
Moving content between sections
You can move collections and articles between sections using drag-and-drop in the content tree. This changes which top-level tab they appear under.
Troubleshooting
Can't delete a section
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