Zendesk integration

Connect your Zendesk account to Ferndesk so Fern can read your resolved tickets and identify documentation gaps.

Before you begin

You need an active Zendesk account and an API token. If you do not have an account, create one on the Zendesk website.

Find your connection details

• Subdomain: The part of your Zendesk URL before .zendesk.com. For example, if your URL is yourcompany.zendesk.com, your subdomain is yourcompany.

• Email: The email address of the user who created the API token.

• API Token: Generate an API token in your Zendesk Admin Center under Apps and integrations > APIs > API tokens. For detailed instructions, see the Zendesk documentation.

Connect Zendesk

1. Go to the Integrations page in your Ferndesk dashboard.

   

2. Find the Zendesk card and click Connect.

3. Enter your Zendesk subdomain, email, and API token in the connection modal.

4. Click Connect to complete the setup.

What happens after connecting

Fern can read your resolved Zendesk tickets to identify patterns in customer questions. Support trends from Zendesk appear in Reporting under Intelligence. To automatically receive documentation gap recommendations, enable scheduled audits in Settings > Automations.

Additional resources

For more information on Zendesk features, visit the Zendesk Help Center.