How AI answers work
The AI assistant answers questions by searching your published knowledge base, finding relevant articles, and generating a response with citations to the source content.
Content scope
AI answers come from your published articles only. Drafts, unpublished changes, and internal notes are not included.
If you have no published articles, the AI cannot answer most questions. Publish at least one article before enabling AI answers.
Answer generation
When a user submits a question, the AI assistant:
Searches the published knowledge base for articles related to the question
Retrieves the most relevant content from matching articles
Synthesizes a concise answer based on the retrieved content
Attaches clickable citations to the source articles
Citations
Every AI answer includes clickable citations that link to the source articles. Click a citation to read the full article for more context.
Related articles
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How to enable AI assistant answers — Enable AI in your help center and widget
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More resources
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