Ferndesk
Assistant

How to enable AI assistant answers

You can enable AI-powered answers in two locations: your help center and your embedded widget. Both use your knowledge base to answer customer questions, but can be enabled independently.

Before you begin

Make sure you have:

  • Admin or editor role in your Ferndesk account

  • At least one published article in your knowledge base

An empty knowledge base will cause the AI to respond with "I couldn't find information" for most queries. Publish core content before enabling.

Enable AI answers in your help center

  1. Navigate to Help Center → Customize in your dashboard

  2. Find the AI Answers section in the customization sidebar

  3. Toggle Enable AI answers to ON

  4. Preview the sparkles icon in the help center header

  5. Click Save to apply your changes

Use the preview panel to see how the AI sparkles icon and panel appear before saving changes.

Enable AI answers in your widget

  1. Navigate to Help Center → Widget in your dashboard

  2. Click Customize to open the customization panel

  3. Find the AI Answers section in the sidebar

  4. Toggle Enable AI answers to ON

  5. Click Save changes at the top of the panel

Make sure you've embedded the widget on your site before enabling AI features.

Using both together

You can enable AI answers in both your help center and widget to provide a consistent self-service experience across all touchpoints. Each can be enabled or disabled independently.

More resources

Was this helpful?
Was this helpful?