Ferndesk
Integrations

Help Scout integration

Connect your Help Scout account to Ferndesk so Fern can read your resolved tickets and identify documentation gaps.

Connect Help Scout

  1. Go to the Integrations page in your Ferndesk dashboard.

    Integrations page showing the grid of available integration cards

  2. Find the Help Scout card and click Connect.

    Help Scout integration card with the Connect button highlighted

  3. Complete the OAuth authorization flow in the Help Scout window to connect your account.

Once connected, the Help Scout connection shows Manage. Open it and click Reconnect if needed.

What happens after connecting

Fern can read your resolved Help Scout tickets to identify patterns in customer questions. Support trends from Help Scout appear in Reporting under Intelligence. To automatically receive documentation gap recommendations, enable scheduled audits in Settings > Fern > Automations.

Troubleshooting

The authorization page shows an error

This can happen if:

  • Your session expired. Sign out of Ferndesk and sign back in.

  • The OAuth state became invalid. Close the authorization window and click Connect again in Ferndesk.

Additional resources

For more information on Help Scout features, visit the Help Scout Documentation.

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