Make your help center private
Switch your help center from Open to Locked mode so visitors must sign in before viewing any content.
1
Add yourself first
In the dashboard, go to Help Center, then under Manage, click Access Control. Open the Users tab and click Add user to create your own account before you lock the help center.
2
Switch to Locked
Select Locked under Default access, then click Save changes.
3
Enable a sign-in method
On the Access tab, set up JWT identify in the User identification section if you want silent authentication. Then enable one or more locked-mode visitor sign-in methods: Magic Links, OIDC SSO, or a Shared password.
4
Test the sign-in flow
Open your help center URL in an incognito or private browser window. Confirm you are redirected to the sign-in page, then sign in and verify you can access articles.
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