Shared password
Shared password lets visitors access your locked help center with one password. Visitors who sign in with the shared password have no individual identity, so user-group restrictions do not apply to them.
Steps
1
Open Access Control
Go to Help Center, then under Manage, click Access Control.
2
Enable Shared password
Make sure your help center is set to Locked mode. In the Visitor sign-in section, expand Shared password, enter a password, then click Enable password.
3
Disable Shared password
Expand the Shared password row, click Disable, then confirm in the dialog.
Disabling prevents new sign-ins. Existing sessions remain active until they expire.
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