How to create and manage collections

Collections organize your articles into a navigable folder structure. They power your help center's sidebar navigation and collection pages, making it easier for customers to find content.

You need edit permissions in your workspace to create and manage collections.

Create a collection

Open the content tree

Go to Help Center in the sidebar.

Start creating

In the content tree, click the + icon. To create a nested collection, hover over a collection and click ⋮ > Create sub-collection.

Enter collection details

Enter a Collection name, add a description, and choose an icon.

Create the collection

Click Create collection.

Manage collections

Edit: Click ⋮ → Edit collection to change the name, description, or icon.
Reorder: Drag collections in the content tree.
Delete: Click ⋮ → Delete collection, then confirm in the confirmation dialog. Nested content is deleted with the folder. Articles stay in Recently deleted for 30 days; folders do not. See Restore a deleted article.
Move articles: Drag articles between collections, or use the breadcrumb selector in the article editor.

Edit collection translations

If your help center has multiple languages enabled, you can edit collection translations directly from the collection editor. See How to edit collection translations for details.

Troubleshooting

Can't create collections

Verify you have edit permissions. External help desks (synced from Zendesk, Intercom, etc.) are read-only in Ferndesk.

Missing create button

Make sure you're viewing your own workspace's help center, not an external one.

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