Verify you have edit permissions. External help desks (synced from Zendesk, Intercom, etc.) are read-only in Ferndesk.
How to create and manage collections
Collections organize your articles into a navigable folder structure. They power your help center's sidebar navigation and collection pages, making it easier for customers to find content.
You need edit permissions in your workspace to create and manage collections.
Create a collection
1
Open the content tree
Go to Help Center in the sidebar.
2
Start creating
In the content tree, click the + icon. To create a nested collection, hover over a collection and click ⋮ > Create sub-collection.
3
Enter collection details
Enter a Collection name, add a description, and choose an icon.
4
Create the collection
Click Create collection.
To publish dated updates such as release notes, create a changelog instead of a collection. Changelogs live at a section root and sort their entries by entry date, newest first. See Changelogs.
Manage collections
Edit: Click ⋮ → Edit collection to change the name, description, or icon.
Reorder: Drag collections in the content tree.
Delete: Click ⋮ → Delete collection, then confirm in the confirmation dialog. Nested content is deleted with the folder. Articles stay in Recently deleted for 30 days; folders do not. See Restore a deleted article.
Move articles: Drag articles between collections, or use the breadcrumb selector in the article editor.
Edit collection translations
If your help center has multiple languages enabled, you can edit collection translations directly from the collection editor. See How to edit collection translations for details.
Troubleshooting
Can't create collections
Missing create button
Make sure you're viewing your own workspace's help center, not an external one.
Was this helpful?
Was this helpful?