Changelogs
A changelog holds dated, chronological content such as release notes and product updates. Each published entry appears in your public changelog feed, newest first, where customers can read it or subscribe to its RSS feed.
How changelogs work
You need an authenticated workspace membership and an active subscription to create and manage changelogs.
A changelog is created at the root of a section. It cannot sit inside another collection or contain sub-collections.
Entries are ordered by entry date, newest first. You cannot reorder them by dragging.
Only published entries appear in the public changelog feed and in the Self-Service Widget.
RSS feeds
Every public changelog serves an RSS feed at its public page URL with /rss.xml appended. The feed holds up to 50 published entries, newest first. Each item links to the entry's public page.
Localized feeds: Add
?lang={language}to the RSS URL to request an enabled translation. The feed's canonical links use language-prefixed paths. If the changelog has no translation in the requested language, the feed is not served. A language not configured on the help center serves the default-language feed.Availability: Feeds are served only when your help center allows public anonymous access or indexing. Locked help centers do not serve feeds, and gated content is withheld.
Empty changelogs: An empty changelog produces an empty feed with no items.