What is Ferndesk?
Ferndesk is a documentation platform that keeps your help center in sync with your product automatically. Instead of manually updating articles every time something changes, Ferndesk connects to your codebase, support tickets, changelogs, and product videos to spot what needs writing or updating, then does the work for you.
How Ferndesk works
Ferndesk gives you a standalone help center that integrates with tools you already use. Fern, the AI agent, reads your product's sources and writes documentation based on what's actually happening in your product.
You can get set up quickly:
Create your account
Sign up and name your help center.
Connect your sources
Link your codebase, support tickets, and other product sources. Fern reads these to understand how your product works.
Let Fern build your help center
Fern drafts articles, takes annotated screenshots, and structures your documentation. If you already have a help center, import it and Ferndesk preserves all your links. If you're starting fresh, Fern bootstraps everything from your codebase and product.
Turn on auto-updates
Fern writes documentation updates when features ship. Your help center stays current without manual work.
Starting from scratch? No problem.
You don't need existing documentation to use Ferndesk. Fern can bootstrap a complete help center from your codebase alone. The agent reads your product, figures out what your features do, drafts articles, takes screenshots, and structures everything into a navigable help center. What used to take weeks of writing can happen in minutes.
What Ferndesk provides
Automated documentation. Fern drafts articles from your codebase, support conversations, changelogs, and videos. Articles update when your product changes.
SEO and AEO optimization. Help center pages load quickly and are structured to surface in search engines and AI assistants.
Custom domain or subfolder. Host your help center on your own domain with full control over branding and navigation.
One-click migration. Import from your current help center tool without breaking links or losing SEO.
Analytics and feedback. See what customers search for, read, and vote on. Identify gaps before they become problems.
Ferndesk customers save an average of 20 hours per month on documentation. See case studies to learn how teams use that time.
Getting started
To start using Ferndesk, create an account. From there you can connect integrations, import existing content, and let Ferndesk start building your help center.
If you want a guided walkthrough before diving in, book a demo and we'll show you how it all works.