Read the full story Featured story 

Better Docs, Smarter AI: How Metricool is Scaling Self-Service with Ferndesk
“Fern is now like another agent in our team. Documentation has become really easy, and the same docs we give our users also train our AI.”
Jose Julio
Chief Customer Officer, Metricool
- Hundreds of thousands of help center visits since migration
- 7 languages live, with per-article translation work cut roughly in half
- Same documentation now trains Metricool's AI support agents






