Fewer tickets. Hours back. Docs they trust.
From solo founders to 100-plus person teams: what changed when they moved their help center to Ferndesk, in their own words.
Smarter AI
“We were trying to build it ourselves, trying to get the Crisp API working on our side and develop our own Ferndesk. We would be miles away from getting this into a working product.”
Jose Julio Chief Customer Officer, Metricool Read the story “I’m mind-blown by what it can do, it reformatted all 200 of our articles and reorganized our subcategories in a couple of prompts.”
Laura Customer Success Manager, Cleverific“We've even started to get organic clicks to queries and questions that we didn't think we would even be ranking for.”
Matt Mellinger Co-Founder, SEO Gets“Many tools slap on some AI features so they can ride the AI wave, but they don't actually add real value. Ferndesk is different, it uses AI in a way that is incredibly helpful for both the Mallow team as well as our customers.”
Chipper Whatcott Co-founder, Mallow“I do in 5 minutes what used to take one hour. I think it easily saves me 20h a month. We ship features every week. Updating docs is hell. Now Ferndesk makes it so easy I can just ship more and scale!”
Tristan Roth Founder, ISMS Copilot“It sees in our git commits that there’s a gap and it’ll help us effectively write the content for that.”
Brennan Dunn Founder“We no longer need to worry about our help docs.”
Abhishek Co-founder, Youform“At Duplika we recently migrated to Ferndesk from Zendesk Guide, and it feels like upgrading from Internet of the 90s.”
Juan Founder, Duplika“We save about 3 hours per week! This is now a big part of our deploy process.”
Jacob Co-founder & CTO, Evergrove Labs“I'm not exaggerating when I say I actually look forward to going in and working on our docs now. I'm genuinely proud of how they look.”
Laura Elizabeth Founder, Client Portal“Ferndesk easily saves us 20+ hours per week & I can't wait to roll it out across all of our applications.”
David Oragui Founder, We Are Distributed“I used to never update my articles, just write them once and they get stale right from day 1. Now my docs stay up to date automatically.”
Fed Founder, GummySearch“Writing a new article took anywhere from 2-5 hours on average. Now it takes literally 2-5 mins AT MOST!”
Emmett Founder, PixelFlow“I simply connected Discord, Intercom, and GitHub, and within five minutes I had more than 20 tailor-made draft articles generated.”
Richie McIlroy Founder, CapYour docs have been stale for months. Fix them in ten minutes.
Import your help center and Fern checks every article against your product, drafts the fixes, and keeps them current from then on. You approve, she publishes.
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- Import in 10 minutes, URLs preserved
- Your support tool stays where it is
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