Yes. Ferndesk sets up automatic redirects from your old help center URLs to your new Ferndesk URLs. Anyone with a bookmarked or shared link will still land on the correct article.
Migrate your help center to Ferndesk
Ferndesk can import your existing help center content from most major platforms. Migration runs automatically during onboarding and preserves your articles, collections, images, and links while setting up redirects to maintain your SEO.
Supported platforms
You can import from these platforms:
Crisp
Document360
Fernand
Featurebase
GitBook
HelpDocs
HelpJuice
HelpKit
Help Scout
HubSpot
Intercom
KnowledgeOwl
Mintlify
Plain
ProProfsKB
Zendesk
If your platform isn't listed or your help center is private, contact support and we can help you migrate.
How migration works
Migration happens automatically during onboarding. When you create your Ferndesk account, you'll be asked whether you have an existing help center to import.
The import runs in the background. You can leave the page and return later to check progress. Large help centers may take several minutes.
What gets preserved
Ferndesk preserves the following during migration:
Articles and collections, including structure and formatting
Images and embedded assets
Links between articles and to external pages
Anchor links to specific sections within articles
Older URL formats from your source platform
Ferndesk also sets up automatic redirects from your old URLs to your new ones. This preserves your SEO and ensures bookmarked or shared links still land on the right article.
Checking your links after migration
After migration completes, review a few articles to confirm internal links, anchor links, and images all work correctly. If you find broken links, contact support for help.
After migration
Your imported content appears in your Ferndesk dashboard as drafts. Review your articles, make any adjustments, and publish when ready. You can publish articles individually or in bulk.
Need help?
If you run into any issues during migration, contact support and we'll help you get sorted.
Frequently asked questions
Will my old URLs still work after migration?
Can I migrate a private or password-protected help center?
Yes, but not through the automatic onboarding flow. Contact support and we can help arrange a manual migration for private help centers.
What happens to my images and embedded content?
Images and assets are imported along with your articles. Embedded videos and third-party embeds continue to work as they did before since they reference external sources.
Do I need API keys or account access to migrate?
No. For public help centers, Ferndesk imports content directly from your help center URL. No API keys or account connections required.
Can I migrate from a platform not on the supported list?
Possibly. Contact support with details about your current platform and we'll let you know what's possible.
Troubleshooting
My platform wasn't detected automatically
Make sure you're using the correct help center URL. It should be the public address where your articles are displayed, not your internal admin URL. If the URL is correct and detection still fails, contact support.
Some articles are missing after import
This can happen if certain articles are set to private, draft, or restricted in your source platform. Check your source platform's visibility settings. If all articles should have imported, contact support with a list of missing articles.
Images aren't displaying correctly
Image imports can fail if the source platform blocks external access to image files. Most images import successfully, but if you notice missing or broken images, contact support and we can help retrieve them.
Internal links are broken after migration
Most internal links and anchor links are preserved automatically. If you find broken links, double-check that the target article was imported or exists in your live help center. If both articles exist and the link is still broken, contact support.
Migration is taking too long
Large help centers with many articles and images can take several minutes to import. You can leave the page and return later to check progress. If migration appears stuck for more than 30 minutes, contact support.
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