Ferndesk
Translations

How to Add a Translation

Add a language to translate your help center content. Ferndesk uses AI to translate all articles, collections, and settings automatically.

Steps

  1. Go to Help Center > Translate

  2. Click Add Language

    The translations dashboard showing the Add Language button in the top right corner

  3. Select a language from the dropdown

    The language selection dropdown displaying available languages to add

  4. Click Add. Your translation will show up in the translation list.

The translations dashboard showing a newly added language with translation statistics

Small help centers finish in minutes. Larger ones can take a few hours. You can continue working while translations process.

Manage Your Glossary

Add terms that should never be translated, like brand names, product names, or technical terminology. Glossary terms are preserved exactly as written across all languages.

Glossary section showing example terms like Ferndesk, AI Assistant, and Knowledge Base

To add a term:

  1. Go to Help Center > Translate

  2. Scroll to the Glossary section

  3. Type the term in the input field

  4. Click Add

The Add a term input field with the Add button highlighted

To remove a term:

  1. Find the term in your glossary list

  2. Click the delete icon next to it

Delete button appearing when hovering over a glossary term

Add glossary terms before translating for best results. You can edit the glossary anytime, but existing translations won't update automatically.

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