How to add a translation

Add a language to translate your help center content. Ferndesk uses AI to translate all articles, collections, and settings automatically.

Add a language

1

Open the translations dashboard

Go to Help Center > Translate.

2

Add a language

Click Add Language.

3

Select a language

Select a language from the dropdown.

4

Confirm

Click Add. Your translation will show up in the translation list.

Small help centers finish in minutes. Larger ones can take a few hours. You can continue working while translations process.

Auto-managed translations

Languages you add are translated automatically:

• New articles get translations automatically

• You don't need to do anything after publishing

• Manual edits to translations are preserved

Edit translations inline

You can edit collection translations directly in the collection editor. See How to edit collection translations.

For articles, open any article in the editor and switch to a language using the language selector to edit the translated title and content.

Manage your glossary

Add terms that should never be translated, like brand names, product names, or technical terminology. Glossary terms are preserved exactly as written across all languages.

Add a glossary term

1

Open the translations dashboard

Go to Help Center > Translate.

2

Scroll to the Glossary section

Type the term in the input field.

3

Add the term

Click Add.

Remove a glossary term

1

Find the term

Find the term in your glossary list.

2

Delete the term

Click the delete icon next to it.