What happens when your trial ends
Your Ferndesk trial lasts 7 days with no credit card required. Before it expires, the dashboard shows a countdown banner and sends a notification the day before. When the trial ends, your content is saved and editing is paused until you choose a paid plan.
During your trial
A banner at the top of the Ferndesk dashboard counts down the days remaining in your 7-day trial.
Before expiration
You will receive a notification the day before your trial ends so you have time to upgrade or request an extension.
When the trial expires
Once the 7-day trial period ends:
Your help center content and settings are preserved
Editing is paused. You cannot create or update articles until you subscribe to a plan
You are not automatically billed
Trial expiration is not a cancellation
A trial ending after 7 days is different from canceling an active subscription. A trial expiration pauses editing and preserves your data until you upgrade. A user-initiated cancellation, by contrast, keeps your paid access active through the end of the current billing cycle.
How to restore editing
To resume full access, subscribe to a plan from Settings → Billing.