Setting up Crisp with Ferndesk

This guide shows you how to configure Ferndesk to open Crisp Live Chat when visitors click the contact button in your widget.

Step 1: Install and hide the Crisp launcher

First, make sure Crisp is installed on your site. You'll need to disable the default Crisp launcher so it doesn't show alongside your Ferndesk widget.

Add this code right after your Crisp installation snippet:

$crisp.push(['do', 'chat:hide']);

This hides the Crisp chatbox by default. Ferndesk will show it when visitors click your contact button.

Step 2: Open widget settings

In your Ferndesk dashboard, go to the Widget page and click the Customize button on your widget.

Step 3: Navigate to Contact settings

In the sidebar, click Contact to open the contact configuration options.

Step 4: Select the Chat tab

Click the Chat tab to see available chat platforms.

Step 5: Choose Crisp

Click the Crisp card to select it as your integration platform.

Step 6: Save your changes

Click Save changes to persist the Crisp selection, then wait for the Widget saved confirmation before testing.

Step 7: Test the integration

Visit your site where the Ferndesk widget and Crisp are installed, then click the contact button in the widget. The Crisp chat should open, letting visitors start a conversation with your team.