Manage multiple workspaces
Workspaces let you isolate knowledge bases, team members, and settings for different products or brands. Each workspace has its own help center, integrations, billing, and content. This is useful for companies with multiple products or separate brands.
Each workspace is billed separately with its own plan and trial period. See How workspace billing works for details.
Create a new workspace
Open the workspace switcher
Click the workspace switcher in the sidebar. This is in the top-left corner and shows your current workspace name and logo.
Select Create Workspace
Select Create Workspace from the dropdown menu.
Enter workspace details
Fill in the workspace name and website URL. Ferndesk uses the website URL to match your help center branding. Optionally upload a workspace logo.
Create the workspace
Click Create workspace. You are redirected to the new workspace dashboard, and it appears in your workspace switcher list.
Switch between workspaces
Open the workspace switcher
Click the workspace switcher in the sidebar at the top-left corner.
Select a workspace
Select the workspace you want from the list. The dashboard reloads with that workspace content, settings, and team members.
What is isolated per workspace
Help center content includes articles, collections, and sections.
Team members can be different for each workspace.
Integrations like GitHub, Intercom, and Linear are connected per workspace.
Billing and usage are separate for each workspace, including subscription plan, trial, and publish credits.
Custom domain can be connected for each workspace.