How to invite your team

Invite team members to your Ferndesk workspace. Only workspace owners and admins can send invitations.

1

Go to Team settings

Click Settings in the sidebar, then select Team under Workspace.

2

Enter the email address

Type the email address of the person you want to invite.

3

Send the invitation

Click Invite to team. The invitation is sent immediately.

What happens after you send an invitation

When you send an invitation, the recipient receives an email with the subject Join [your workspace] on Ferndesk. The email contains a link that takes them to the accept-invite page.

Invited users show a Pending badge in your team list until they accept. Invitations expire after 2 days.

How invite acceptance works

The acceptance flow depends on whether the invited person already has a Ferndesk account:

• Signed out: They are redirected to sign up, then taken back to accept the invitation.

• Signed in: They see the acceptance form immediately.

After accepting, the invited workspace becomes their active workspace.

If you have a pending team invitation but want to create your own workspace first, you can choose Create separate workspace during onboarding and accept the invitation later.

Troubleshooting

• Invitation not found - The invitation was deleted or the link is invalid.

• Invitation no longer pending - The invitation was already accepted or declined.

• Invitation expired - Invitations expire after 2 days. Send a new invitation.

• Invitation belongs to a different email - Sign in with the email address that received the invitation.

Invitation limits

• Invitations expire after 2 days

• Only owners and admins can send and manage invitations

Every plan includes 5 team members. If you need more, you can buy extra seats at $10 per seat per month from Settings → Usage.

Free up a seat

Remove a team member to open a spot for someone new. Go to Settings → Team, click the menu next to their name, and select Remove.