"Ferndesk easily saves us 20+ hours per week & I can't wait to roll it out across all of our applications."
David Oragui Founder, We Are Distributed
Key Results:
20+ hours saved per week on documentation
Fully automated help center powered by GitHub integration
Went from no help center to complete documentation, automatically maintained
Meet We Are Distributed
We Are Distributed is a career management and employment platform for remote workers. Founded by David Oragui, it offers a curated remote job board, career management tools, community resources, and coaching programs for knowledge workers around the world.
The platform moves fast. Multiple products, constant updates. But none of that matters if your users don’t know about the changes you’re shipping.
The Pain Before Ferndesk
We Are Distributed never had a help center. David had looked at other tools, but they all felt like overkill: too complex to set up, too expensive to maintain, and not worth the effort for what you got back.
“Never bothered to have a help desk or center before Ferndesk, other tools felt too complex and expensive to implement with little to no ROI. This meant our prospects and customers were completely unaware of what’s new in our product.”
The cost of not having docs was real, though. New features shipped without anyone knowing. Customers couldn’t self-serve. Every question became a support thread.
Why Ferndesk Was Different
The GitHub integration is what sold it. David’s team connected their repo, and Fern started reading file changes, writing new articles, and updating existing ones automatically. No manual writing. No copy-pasting changelogs.
“Our favourite use cases are connecting our GitHub repo to allow Fern to read latest file changes, create new articles and update old ones, helping our customers find what they’re looking for, long before they need it.”
Setup was fast, too. No wrestling with configuration or spending hours learning a new tool.
“The UI & onboarding is incredibly well-thought out.”
The Results: 20+ Hours Saved Every Week
We Are Distributed went from zero docs to a fully automated help center. David estimates the team saves over 20 hours a week, and he thinks even that’s conservative.
Before Ferndesk:
No help center at all
No documentation (too much friction to justify)
Customers unaware of product updates
Every support question handled manually
After Ferndesk:
Help center that updates itself from GitHub
New articles created automatically from code changes
Customers find answers before they need to ask
Support load cut significantly
Ferndesk’s built-in “time saved” metric actually understates it. David thinks the real number is 2-3x higher.
“Easily 10-20hrs saved per week, the ‘time saved’ feature is very conservative; I think the true time saved is 2-3x what’s mentioned in the Ferndesk dashboard.”
What’s Next
David is already planning to roll Ferndesk out across all of We Are Distributed’s products.
“Ferndesk easily saves us 20+ hours per week & I can’t wait to roll it out across all of our applications.”