A beautiful help center that never goes out of date.
Most help centers are a constant struggle to maintain. Ferndesk gives you a fully customizable, SEO-optimized help center that our AI agent, Fern, automatically keeps in sync with your product.
You need more than just a list of articles. You need a great self-service experience, but traditional help desk software is clunky, hard to customize, and requires constant manual updates.
Ferndesk provides a beautiful, AI-native help center that delights users and automatically creates and updates content, so you can focus on your product.
Get discovered by humans and AI chatbots
Ferndesk help centers are optimized for search engines and AI chatbots, so your customers can find answers without having to browse for hours.
Connect a custom domain or subfolder to Ferndesk and make your help center feel like part of your main website.
SEO and AEO optimized out of the box, so your customers can find answers to their questions on Google, ChatGPT and more.
Articles load in milliseconds, so your page rankings improve and your customers find answers faster.
Continuously improve your help center
Ferndesk gives you the tools you need to optimize your help center and improve customer satisfaction.
Advanced analytics show you how your customers are using your help center, what articles are performing well, and where there's room for improvement.
Our world-class editor helps you create and edit content faster than any other platform.
Collect positive and negative feedback from your customers, and use them to improve your help center over time.
The self-maintaining knowledge base
Our AI agent, Fern, connects to your sources of truth like your codebase and support replies to automatically identify outdated articles, find content gaps, and draft new articles for your approval. Your help center stays effortlessly in sync with your product.
The AI agent that keeps your help center up to date
Fern can make changes to your help center as a human would. Just tell Fern what changes you'd like to make and she'll handle the rest.
Wilson 3:42 PMHey Fern, can you remove all phone-number mentions and replace with our support portal link → ferndesk.com/help
- Fern 3:43 PM
On it! Will let you know when they're ready to review.
- Fern 3:43 PM
Hey Wilson, I've updated 12 articles across your help center. Let me know if they look good!
PublishedHow to contact supportIf you need help with your account, you can reach our support team through our support portal. Visit support.company.com to submit a ticket or browse our knowledge base for instant answers.PublishedAccount settings and preferencesUpdate your account information, change notification preferences, and manage your subscription through our support portal. Access your settings by logging into support.company.com.DraftBilling and payment helpQuestions about billing? Need to update your payment method? Our support team can help you with all billing-related inquiries through our support portal.
Your docs have been stale for months. Fix them in ten minutes.
Import your help center and Fern checks every article against your product, drafts the fixes, and keeps them current from then on. You approve, she publishes.
- 7-day free trial, no card
- Import in 10 minutes, URLs preserved
- Your support tool stays where it is
- Nothing publishes without you