Let customers help themselves inside your product
Your customers want answers now, not a support ticket that takes 24 hours. Embed the Ferndesk widget and give them instant, AI-powered answers from your knowledge base without ever leaving your app.
Customers get stuck, leave your app to search your docs, can't find what they need, and submit tickets you've answered a hundred times. They're frustrated, you're buried.
Ferndesk embeds self-service help directly in your product. Customers ask questions in plain language and get instant answers from your knowledge base. No tab switching, no ticket queue.
One script tag. Instant self-service support.
Add a single line of code to your app. The widget appears as a floating button, sidebar, or modal. Customers type their question and get accurate answers pulled directly from your help center articles. Setup takes five minutes.
An AI assistant trained on your knowledge base
Fern reads every article in your help center and understands your product deeply. When customers ask questions, they get real answers, not generic responses or links to dig through. And when Fern can't help, the widget seamlessly collects their info for human follow-up.
Your docs have been stale for months. Fix them in ten minutes.
Import your help center and Fern checks every article against your product, drafts the fixes, and keeps them current from then on. You approve, she publishes.
- 7-day free trial, no card
- Import in 10 minutes, URLs preserved
- Your support tool stays where it is
- Nothing publishes without you