The help center that never goes stale.
Ferndesk is a complete help center with an agent that checks every article against your product, catches what changed, and drafts the fixes for you.
This month, you changed a default.
And yet your docs were last updated 3 months ago. It’s not your fault. Keeping docs true while you ship every week is tough.
“Before Ferndesk our process for updating documentation was basically hopefully we’ll remember to do it.”
Brennan Dunn Founder, RightMessage“We ship features every week. Updating docs is hell.”
Tristan Roth Founder, ISMS Copilot“I used to never update my articles. Just write them once and they get stale right from day one.”
Fed Founder, GummySearch“Writing documentation was something I just never did. I’d put it off, and our help docs reflected that.”
Laura Elizabeth Founder, Client PortalStop hoping your docs are right. Know.
Connect your tools. Fern checks every article against what your product actually does, fixes what’s wrong, and writes the docs for what ships next.
GitHub
Intercom
Linear
Zendesk
app.acme.com
Slack
Help Scout
DiscordConnect your tools.
Codebase, live product, support inbox. Ten minutes, and Fern can see what your customers see.
This claim is no longer trueFern verifies every article, drafts the fix.
Each claim checked against the code and the product. Anything wrong comes back as a change you approve, with the reason.
Fern drafted the docsNew releases document themselves.
A pull request merges. Fern writes the article before the release goes out.
The most complete help center you can run. Built to bring tickets down.
A public portal, AI answers, an in-app widget, API docs, private docs, translations and analytics. Everything a customer needs to help themselves, so fewer of them need you.
Jose Julio Metricool Case study →
Laura Elizabeth Founder, Client Portal Case study →
Matt Mellinger Co-Founder, SEO Gets Case study →The migration you keep putting off takes ten minutes.
You’ve stayed put because moving means broken links, lost rankings and a week of copy-paste. Fern brings every article, image and URL over intact. Your inbox, chat and ticketing don’t move at all.
“We’ll lose our rankings.” Every URL is preserved.
“It’ll take the team a week.” One click. Articles, images and redirects come across as they are.
“We can’t change our support tool.” You don’t have to.
“Not only was it super easy to migrate my old helpdesk, now my help center is so much more beautiful and easy to update.”
Fed Founder, GummySearch“We migrated from Zendesk Guide, and it feels like upgrading from internet of the 90s. Faster, no paid add-ons, and our knowledge base lives at a subfolder of our domain.”
Juan Founder, DuplikaFounders report saving 20 hours a month on docs.
Founders who used to dread updating docs now ship features every week, and Fern keeps every help article accurate.
“If you struggle to keep your help docs up to date, you’re going to love Ferndesk.”
Brennan Dunn Founder, RightMessage
“We've even started to get organic clicks to queries and questions that we didn't think we would even be ranking for.”
Matt Mellinger Co-Founder, SEO Gets“We would be miles away from getting this into a working product.”
They had scoped a custom build on the Crisp API. On Ferndesk instead: seven languages live and the same docs train their AI support agents.
Jose Julio Chief Customer Officer, Metricool“I do in 5 minutes what used to take one hour. I think it easily saves me 20h a month. We ship features every week. Updating docs is hell. Now Ferndesk makes it so easy I can just ship more and scale!”
Tristan Roth Founder, ISMS Copilot“I used to never update my articles, just write them once and they get stale right from day 1. Now my docs stay up to date automatically.”
Fed Founder, GummySearch“Being able to see exactly what customers are searching for and what they can’t find answers to. That alone has been huge. My support requests have dropped significantly since I started using it.”
Laura Elizabeth Founder, Client PortalThe things people ask before they switch.
Something we missed? Write to us, a human answers.
No. Fern verifies and updates articles that live in Ferndesk. You import your existing help center (URLs preserved, redirects created, usually under ten minutes), and from then on she keeps it accurate. Your support tool stays where it is, and Fern keeps reading tickets from it.
Your docs have been stale for months. Fix them in ten minutes.
Import your help center and Fern checks every article against your product, drafts the fixes, and keeps them current from then on. You approve, she publishes.
- 7-day free trial, no card
- Import in 10 minutes, URLs preserved
- Your support tool stays where it is
- Nothing publishes without you