Never write another help article
Ferndesk is the help center with an AI agent that watches your codebase, support tickets, and releases, then drafts the doc updates for you to approve. Stop shipping outdated docs to your customers.
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PR #482 · Merged 2 hours ago
I found a customer-facing feature in this pull request with no documentation, so I drafted the missing article and refreshed two related ones.
Trusted by leading SaaS companies
I do in 5 minutes what used to take one hour. It easily saves me 20h a month.
Your help center has been next weekend’s problem for six months.
It’s not that you don’t care. You ship constantly, and every renamed button or reworked flow quietly makes a help article wrong. No test fails. Nothing flags it. You find out when a customer does.
You sent the link knowing it was wrong
The screenshot was two redesigns old. Fixing it meant an hour you didn’t have. So you sent it anyway and hoped they wouldn’t scroll far.
You’ve answered this exact question 200 times
It should live in your help center. Instead it lives in your inbox, costing you ten minutes every week. Writing it up properly never reaches the top of the list.
A trial user got stuck and never came back
They wanted to help themselves. The doc they needed was missing or wrong, so they quietly gave up. You won’t get a ticket. Just a trial that never converted.
You build the product. Fern handles the docs.
She reads your codebase, your support tickets, and your releases, then drafts every update for you to approve. Not a chatbot you prompt. An agent that does the work.
Fernand
Zendesk
Help Scout
BoldDesk
Pylon
Missive
Discord GitHub
Dashboard Fernand Zendesk Help Scout BoldDesk Pylon Missive Discord GitHub Dashboard
Intercom
Crisp
HubSpot
Featurebase
Plain
Gmail
Slack
Linear
Support Endpoint Intercom Crisp HubSpot Featurebase Plain Gmail Slack Linear Support EndpointShe reads your real sources
Your codebase, pull requests, support tickets, changelogs and product videos. Everywhere your product knowledge already lives.
Fern updated this articleShe drafts every update
When something ships, Fern rewrites the stale article and recaptures the screenshots, the way a teammate would.
Draft ready for review“Inviting your teammates” · 1 edit
You approve in one click
Every update lands as a draft. Publish it, edit it first, or dismiss it. Nothing goes live without you.
Incredible docs, out of the box
AI search, an in-app widget, API docs, custom domains, analytics. It’s the most complete help-center platform there is, and the only one that keeps every word of it accurate as you ship.
Create your help center
Public help center
Fast, searchable, branded docs on your own custom domain or a subfolder of your site.
Learn moreIn-app help widget
One script tag drops search, docs, and AI chat right into the moment users get stuck.
Learn moreAI answers
Customers ask in plain language and get accurate answers, because the docs underneath stay current.
Learn moreSEO and AEO ready
Sitemaps, llms.txt, canonical URLs and clean structure so humans and AI search engines both find you.
Learn moreAPI documentation
OpenAPI ingestion, reference pages and a “Try It” playground, perfect for an API launch.
Learn morePrivate docs and access control
Magic link, OIDC, and JWT identity for customer-only or internal knowledge bases.
Learn moreTranslations
Translated articles, widgets and API content with a glossary and language-prefixed routes.
Learn moreAnalytics and support trends
See searches, missed searches, failed AI answers and feedback, so you stop guessing what to write.
Learn moreZero-downtime migration
Bring your existing help center across in one click, with URLs and SEO preserved.
Learn moreFerndesk customers save 20 hours a month on average
Founders who used to dread updating docs now ship features every week, and Fern keeps every help article accurate.
“If you struggle to keep your help docs up to date, you’re going to love Ferndesk.”
Watch the story“I do in 5 minutes what used to take one hour. I think it easily saves me 20h a month. We ship features every week. Updating docs is hell. Now Ferndesk makes it so easy I can just ship more and scale!”
Tristan Roth Founder, ISMS Copilot“I used to never update my articles, just write them once and they get stale right from day 1. Now my docs stay up to date automatically.”
Fed Founder, GummySearch“Being able to see exactly what customers are searching for and what they can’t find answers to. That alone has been huge. My support requests have dropped significantly since I started using it.”
Laura Elizabeth Founder, Client Portal“I simply connected Discord, Intercom, and GitHub, and within five minutes I had more than 20 tailor-made draft articles generated.”
Richie McIlroy Founder, Cap“The Ferndesk audits have been really useful to discover gaps in our help articles and quickly fill them. We’re already seeing a reduction in our customer churn because of this.”
Emmett Founder, PixelFlow“Connecting our GitHub repo lets Fern read latest file changes, create new articles and update old ones. Ferndesk easily saves us 20+ hours per week.”
David Oragui Founder, We Are Distributed“Many tools slap on some AI features so they can ride the AI wave, but they don’t actually add real value. Ferndesk is different, it uses AI in a way that is incredibly helpful for both the Mallow team and our customers.”
Chipper Whatcott Co-founder, Mallow“We just launched new help docs and I’m so happy with them. Clean new design, super fast with a better search, and AI chat built in that actually works so well we’re even using it to help with support tickets.”
Bryce Adams Founder, Metorik“This tool is absolutely magical! I’ve been using it firsthand in Senja and wow, it’s saving me so much time. Total game changer.”
Rotimi Best Engineer, SenjaSwitching is a click, not a project
Already on Intercom, Zendesk, or GitBook? Bring your help center across in one click. Original URLs preserved, redirects handled, SEO intact. Fern refines what you already have instead of making you rewrite from scratch.
Start free. Pay when you take your help center live.
You pay for the help center itself, not for every teammate who logs in or every customer it helps. Start any plan with a 7-day free trial, no credit card required.
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Frequently asked questions
Never write another help article.
With Ferndesk, the only help center that never goes out of date. Sign up today and ask Fern to write your first few articles.