Save 12 hours per month writing help articles
Our AI agent keeps your help center up to date, automagically. Write high-quality help articles in seconds, and publish them in one click.
- Create an AI-native, SEO optimized help center.
- Write help articles 10x faster with AI.
- Get fewer support tickets and more happy customers.
What can I help with?
Your customers want answers now, but your help center can't keep up with your release cycle.
Outdated articles frustrate them, flood your inbox, and rack up costs.
Our agent, Fern, closes the gaps so your docs grow at the same speed as your product.
Publish incredible help articles in seconds, not hours
Human-smart, machine-fast
Fern can make changes to your help center as a human would. Just tell Fern what changes you'd like to make and she'll handle the rest.
Wilson 3:42 PMHey Fern, can you remove all phone-number mentions and replace with our support portal link → ferndesk.com/help
- Fern 3:43 PM
On it! Will let you know when they're ready to review.
- Fern 3:43 PM
Hey Wilson, I've updated 12 articles across your help center. Let me know if they look good!
PublishedHow to contact supportIf you need help with your account, you can reach our support team through our support portal. Visit support.company.com to submit a ticket or browse our knowledge base for instant answers.PublishedAccount settings and preferencesUpdate your account information, change notification preferences, and manage your subscription through our support portal. Access your settings by logging into support.company.com.DraftBilling and payment helpQuestions about billing? Need to update your payment method? Our support team can help you with all billing-related inquiries through our support portal.
Identify gaps before they become a problem
Every week, Fern will scan your support inbox, forums, and recent product releases to find out what content is missing, stale, or needs updating. Assign issues to Fern, and she'll handle updates for you in seconds.
“If you struggle to keep your help docs up to date, you're going to love Ferndesk”
Your docs have been stale for months. Fix them in ten minutes.
Import your help center and Fern checks every article against your product, drafts the fixes, and keeps them current from then on. You approve, she publishes.
- 7-day free trial, no card
- Import in 10 minutes, URLs preserved
- Your support tool stays where it is
- Nothing publishes without you