Document360 reminds you to review your articles. Ferndesk reviews them for you.
Fern, our AI agent, checks every article against your codebase and live product, reads the pull requests you merge and your support tickets, and drafts the fix when something changes. The price is on the page, and you can start today without a quote.
Book a demo - 7-day free trial
- No credit card
- Import from Document360, URLs kept
Ferndesk Document360- Built for
- Help centers for fast-moving software teams Public, private and internal knowledge bases
- Keeping docs current
- Fern drafts fixes from PRs, tickets and the live product Review reminders by date, then a person checks
- AI
- Answers, drafting and upkeep on one plan Writing and search included; chatbot and visual tools are add-ons
- Price per month
- $149, or $124 billed yearly Quote only, after a 14-day trial
Both are full-featured. Only Ferndesk keeps itself accurate.
If you need workspaces, approval workflows and mixed public and private access at scale, Document360 fits. If a small team ships fast and nobody has time to keep articles current, Ferndesk fits, at a price you can see before you start.
When to choose Ferndesk, and when to choose Document360
Choose Ferndesk if
- Your product ships every week and articles fall behind between reviews.
- You want to get started today, without weeks of sales calls and quotes.
- You want merged pull requests and support tickets to drive doc updates.
- A small team runs the docs, with no dedicated technical writer.
Choose Document360 if
- You need approval workflows with custom stages for a large writing team.
- You run several product versions or separate workspaces for different audiences.
- You need public, private and mixed access across many workspaces and languages.
- You want interactive guides and video capture from the same tool.
Document360 is well built. Keeping it current still falls to a person.
Teams rarely leave Document360 over quality. They leave when upkeep, and buying it, take more time than a small team has.
Review reminders, not reviews
An article turns stale when its review date passes, and then someone has to read it and fix it. Eddy AI writes and answers, but nothing watches your code, your tickets or your product for what changed.
No price until you talk to sales
The 14-day trial is self-serve, but there are no public prices. To buy, you ask for a quote built from editors, workspaces, languages, SSO and add-ons, and plan changes go through their team.
Built for large documentation teams
Workspaces, custom workflow stages and mixed access shine at scale. For a team of five shipping every week, that is a lot of process to run.
Ferndesk and Document360, side by side
| Feature | Ferndesk | Document360 |
|---|---|---|
| Keeping docs accurate | ||
| Drafts doc updates from merged pull requests | Yes | No |
| Drafts articles from support tickets | Yes | No |
| Checks every article against the live product | Yes | No |
| Retakes screenshots when the UI changes | Yes | Manual capture, add-on |
| Flags stale articles | Yes | By review date |
| Help center | ||
| Visual editor | Yes | Yes |
| In-app help widget | Yes | Yes |
| AI answers from your docs | Yes | Yes |
| Private docs behind your own login | Yes | Yes |
| AI translation | Yes | Yes |
| Public price and self-serve buying | Yes | No |
| Developer docs | ||
| API reference from OpenAPI | Yes | Yes |
| Interactive API playground | Yes | Yes |
| Versioned docs and workspaces | No | Yes |
| llms.txt and an MCP server for AI tools | Yes | Yes |
A review date tells you when to look. Fern fixes what changed.
Fern watches the places docs go wrong: merged code, support conversations and the live product. The fixes arrive drafted, and nothing publishes until someone on your team approves it.
Every merged PR, checked for doc impact
Fern reads each pull request you merge, finds the help articles it made wrong, and drafts the edit with a link to the change it came from.
Support tickets turned into articles
She reads resolved conversations in Intercom, Zendesk, Help Scout, Crisp and other inboxes, spots the questions your docs do not answer, and drafts the missing article.
Every article checked against the product
Verification reads each article claim by claim and checks it against your codebase, your website and the live product. Anything that is no longer true becomes a drafted fix, and scheduled audits repeat the check.
Screenshots retaken from your real UI
When a screen changes, Fern recaptures the screenshot from your product, so articles stop showing last year’s design.
Paste your Document360 URL and your docs come across in minutes
Ferndesk has a dedicated Document360 importer. It rebuilds your categories and article order, rewrites internal links, and redirects your old URLs to the new pages so links and search rankings survive the move. If something will not import cleanly, we do it with you.
What comes across
- Your categories, subcategories and article order
- Article content, images, code blocks and tables
- Meta descriptions, for search
- Internal links, rewritten to the new pages
- Your URLs, with redirects from the old paths
The importer reads your public knowledge base. Private workspaces move from an export, or we import them with you.
A price on the page, not a quote
Document360 does not publish prices. Its trial is self-serve, and after that its team quotes a price for your setup.
Ferndesk Pro $149a month
Or $124 a month billed yearly, $1,490 a year. Includes the help center on your own domain or /help, the in-app widget with 1,000 AI conversations a month, private help centers, white labeling, 5 languages and 5 seats, with Fern keeping every article accurate. 7-day free trial, no card.
Under $1M ARR? The first 12 months are half price: $745 for the year. Early-stage rate
Quote only
The price depends on team accounts, workspaces, languages, SSO, whether the knowledge base is public or private, and add-ons such as the AI chatbot and the AI Premium Suite. The trial is 14 days, with no card.
From Document360’s pricing page, checked 24 September 2026.
Ferndesk vs Document360: common questions
Something we missed? Write to us, a human answers.
Yes, for small software teams that ship fast and want their articles kept current without a dedicated writer. Ferndesk has a public price and self-serve signup, and Fern keeps the help center accurate. If you need custom approval workflows, many workspaces or mixed public and private access at scale, Document360 is the better fit.
More on Document360 and the alternatives
The knowledge bases teams weigh against Document360.
Best knowledge base for small teamsWhat a small team actually needs from a knowledge base.
Knowledge base maintenanceHow to keep articles accurate as your product changes.
Self-updating help centerHow Fern keeps every article accurate as your product changes.
Help center softwareWhat a modern help center does, and how Ferndesk compares.
How migration worksWhat comes across, what redirects, and how long it takes.
Your docs have been stale for months. Fix them in ten minutes.
Import your help center and Fern checks every article against your product, drafts the fixes, and keeps them current from then on. You approve, she publishes.
- 7-day free trial, no card
- Import in 10 minutes, URLs preserved
- Your support tool stays where it is
- Nothing publishes without you