The help center that never goes out of date
Create stunning, SEO and GEO optimized help docs that automatically stay up to date with Ferndesk.
What can I help with?
Your customers want to help themselves, but your help center is out-of-date or doesn't exist. Outdated articles frustrate them, flood your inbox, and rack up costs.
Ferndesk is the first help center that helps you spend less time on docs and support, and more time growing your business.
A beautiful help center that never goes out of date.
Your current help center is a constant struggle to maintain. Ferndesk gives you a fully customizable, SEO-optimized help center that our AI agent, Fern, automatically keeps in sync with your product.
The AI agent that writes and updates your help articles for you
Our AI agent, Fern, reads your codebase, support tickets, changelogs and product videos, and uses them to make changes to your help center as a human would.
Wilson 3:42 PMHey Fern, can you remove all phone-number mentions and replace with our support portal link → ferndesk.com/help
- Fern 3:43 PM
On it! Will let you know when they're ready to review.
- Fern 3:43 PM
Hey Wilson, I've updated 12 articles across your help center. Let me know if they look good!
PublishedHow to contact supportIf you need help with your account, you can reach our support team through our support portal. Visit support.company.com to submit a ticket or browse our knowledge base for instant answers.PublishedAccount settings and preferencesUpdate your account information, change notification preferences, and manage your subscription through our support portal. Access your settings by logging into support.company.com.DraftBilling and payment helpQuestions about billing? Need to update your payment method? Our support team can help you with all billing-related inquiries through our support portal.
Customer story“I do in 5 minutes what used to take one hour. I think it easily saves me 20h a month.”
Get discovered by humans and AI chatbots
Ferndesk help centers are optimized for search engines and AI chatbots, so your customers can find answers without having to browse for hours.
Connect a custom domain or subfolder to Ferndesk and make your help center feel like part of your main website.
SEO and AEO optimized out of the box, so your customers can find answers to their questions on Google, ChatGPT and more.
Articles load in milliseconds, so your page rankings improve and your customers find answers faster.
Customer story“We’re saving at least 20 hours/mo which frees me up to work on more impactful tasks.”
Continuously improve your help center
Ferndesk gives you the tools you need to optimize your help center and improve customer satisfaction.
Advanced analytics show you how your customers are using your help center, what articles are performing well, and where there's room for improvement.
Our world-class editor helps you create and edit content faster than any other platform.
Collect positive and negative feedback from your customers, and use them to improve your help center over time.
“If you struggle to keep your help docs up to date, you're going to love Ferndesk”
Identify gaps before they become a problem
Fern scans your codebase, support tickets, and recent product releases to find out what content is missing, stale, or outdated. Assign issues to Fern, and she'll handle updates for you in seconds.
Get started in minutes
Don't have a help center yet? Set up your help center and let our agent draft articles for you in minutes.
Zero-downtime migration
Migrate your existing help center to Ferndesk in one-click without breaking links, or hurting your SEO.
Your docs have been stale for months. Fix them in ten minutes.
Import your help center and Fern checks every article against your product, drafts the fixes, and keeps them current from then on. You approve, she publishes.
- 7-day free trial, no card
- Import in 10 minutes, URLs preserved
- Your support tool stays where it is
- Nothing publishes without you