Automatically generate FAQs from your customer conversations.
Your support team spends hours answering the same questions over and over. Ferndesk uses AI to analyze your support tickets and automatically creates a comprehensive FAQ page, so your customers get instant answers and your team stays focused.
You know an FAQ page would reduce support tickets, but manually creating and maintaining one is a huge time sink. You're not even sure what the most 'frequently asked' questions really are.
Fern solves this by connecting directly to your support channels. It reads thousands of conversations to identify common questions and then writes the answers for you.
From Support Tickets to Published FAQs in Minutes
Ferndesk's Documentation Agent reads your support history, clusters common questions, and drafts clear, concise answers. All you have to do is review and approve.
FAQs That Stay Up-to-Date
An FAQ page is only useful if it's accurate. Fern monitors for new information and can automatically suggest updates to existing FAQs when your product or policies change, ensuring your customers can always trust the answers they find.
Human-smart, machine-fast
Need to make a quick change or add a new question? Just tell Fern what you need in plain English, and she'll handle the rest.
Wilson 3:42 PMHey Fern, can you remove all phone-number mentions and replace with our support portal link → ferndesk.com/help
- Fern 3:43 PM
On it! Will let you know when they're ready to review.
- Fern 3:43 PM
Hey Wilson, I've updated 12 articles across your help center. Let me know if they look good!
PublishedHow to contact supportIf you need help with your account, you can reach our support team through our support portal. Visit support.company.com to submit a ticket or browse our knowledge base for instant answers.PublishedAccount settings and preferencesUpdate your account information, change notification preferences, and manage your subscription through our support portal. Access your settings by logging into support.company.com.DraftBilling and payment helpQuestions about billing? Need to update your payment method? Our support team can help you with all billing-related inquiries through our support portal.
Your docs have been stale for months. Fix them in ten minutes.
Import your help center and Fern checks every article against your product, drafts the fixes, and keeps them current from then on. You approve, she publishes.
- 7-day free trial, no card
- Import in 10 minutes, URLs preserved
- Your support tool stays where it is
- Nothing publishes without you