How workspace billing works
Each workspace in Ferndesk has its own billing plan, trial period, and payment method. If you manage multiple workspaces, each one is billed separately.
Key points
One plan per workspace. Every workspace subscribes independently. A workspace on the Free plan does not affect another workspace on a paid plan.
Separate trials. Each new workspace gets its own trial period. You can try a paid plan on each workspace independently.
Payment methods are workspace-specific. Adding a credit card to one workspace does not carry over to others. You need to add payment details for each workspace that requires a paid plan.
Billing follows the active workspace. When you switch workspaces, your billing view changes to show the plan and usage for that specific workspace.
View billing for a workspace
Switch to the workspace
Use the workspace switcher in the sidebar to select the workspace you want to manage.
Open Settings
Click Settings in the sidebar.
View billing details
Select Billing to view the current plan, payment method, and subscription details for that workspace.
Only workspace owners and admins can access billing settings.
Usage and credits per workspace
Publish credits and usage limits are also workspace-specific. Your credit balance in one workspace does not transfer to another workspace. Each workspace tracks its own usage separately.
To check usage for a workspace, go to Settings > Usage while switched into that workspace.
Managing multiple workspace subscriptions
If you own or admin multiple workspaces, you manage each subscription individually. There is no combined billing across workspaces.
For details on plans and purchasing credits, see What are publish credits? and How to buy publish credits.
Invoices
Each workspace generates its own invoices. To view or download invoices for a workspace, go to Settings > Billing while switched into that workspace. For more information, see How to view and download invoices.