December 10th, 2025

Your customers don't want to talk to support. They just want answers that match how your product works today, not last quarter.

Ferndesk already fixes that by giving you a knowledge base that stays up to date automatically, so your users only see current docs.

Now we're making those living docs even more powerful.

Introducing AI Answers

With the new AI answers widget, customers can ask questions in plain language, and the AI assistant reads your always-fresh docs, then replies with a clear answer and links to the articles it used.

Customers can leave positive or negative feedback, and if the answer wasn't helpful, they'll be redirected automatically to contact support.

Unified Reporting tab

We've merged Help Center analytics, Signals, and AI answers into a new unified reporting tab.

Now you can quickly spot opportunities to improve your help center, and delegate tasks to Fern without jumping between tabs.

Prompt templates

We've added over a dozen example prompts to the dashboard to help you make the most of Fern.

Fern can:

• Write new articles

• Update existing articles

• Edit articles in bulk

• Write articles from videos

• And more

Browse the gallery today by visiting the Fern tab.