December 24th, 2025

We could've waited until January. But then we'd have to pretend we were 'relaxing' over the holidays.

So instead… here's what's new in Ferndesk.

• New help center design — We've completely refreshed the help center design to be a lot more modern.

• New languages — The help center is now localized in French, Spanish and German.

• Dark mode — The help center now supports dark mode.

• AI answers in your help center — Customers can now chat with your docs from the help center.

• New icons — We've partnered with Huge Icons to bring 46,000+ beautiful icons to your docs.

Help center redesign

We just shipped the biggest update to Ferndesk help centers since day #1.

The old design did its job, but we knew we could do better. We wanted to build something that's cleaner, easier to navigate and actually feels like part of your product.

So we rebuilt it. Your help center now has:

• A more polished, refined design

• The AI assistant built in

• Dark mode

But wait, there's more!

We've also partnered with Huge Icons to bring 46,000+ of the web's most beautiful icons to your help center.

To enable the new features, customize your help center.

New languages

The help center now has translations for French, German and Spanish.

Other improvements

• We've upgraded the AI assistant to respond faster and more accurately.

• Drafts are now autosaved during conversations with Fern.

• Dozens of performance, accessibility and usability improvements to the help center.

• Refreshed the help center editor.