October 29th, 2025

This week, we shipped three features we've been itching to build:

• 📊 Analytics V2: See how your help center is performing and make improvements in seconds

• 🅰️ Custom Fonts: In your Help Center and Widgets

• 🧑‍💻 Custom Code: Add scripts to your Help Center's header and footer

• And a ton of bug fixes…

Analytics V2

Up until now, Ferndesk's analytics have been ridiculously bad.

You could see missed searches and negative feedback, and that was it.

That changes now. Today, we're shipping some of the best analytics in modern help center tools.

Stop guessing about what your users need. Analytics V2 shows you search trends, article performance, and sentiment patterns, giving you everything you need to keep your help center relevant and answer common questions before they land in your inbox.

• 👀 Spot opportunities

• 🌿 Assign to Fern to make changes to your docs

• ⌛ in seconds

To get started, view your analytics in the app.

Custom Fonts

Your help center should feel just like the rest of your product.

With custom fonts, you can now align the typography in your help center and widget with your brand by selecting different fonts and weights for headings and body text.

To get started, customize your help center's branding.

Custom Code

Your help center shouldn't be locked down. Now you can inject custom code into its head and body tags.

Custom code injection lets you add Google Analytics, Facebook Pixel, Hotjar and custom meta tags for SEO, or any HTML/JavaScript your workflow requires, without waiting for us to build a dedicated integration.

To get started, add custom code to your help center.

Other improvements

• 🐛 We've fixed a bug that caused duplicated records in missed searches.

• 🐛 We've fixed a bug that prevented downvotes from being tracked.

• 🏎️ We've drastically improved the load time performance on articles in your help center.

That's all for now. Thanks for reading, and see you next week!