Best AI-powered help center software - 4 of the best

This week, your customers…

1. Searched your help center for an answer to their question

2. Found out of date article from 2 years ago or worse, no article at all.

3. Sent you an angry email in support

It’s not your fault. That’s the price of shipping quickly and constantly improving your product. Your help center inevitably goes stale.

But it doesn’t have to be this way. You can systematically solve this problem by augmenting your help center with AI.

AI-powered help center tools take the burden of knowledge management away by helping you spot gaps in your help content, and draft high-quality updates with AI that you can approve in minutes.

In this guide, we’ll explore 4 of the best AI-powered help center tools on the market.

How AI-powered help centers work

A good AI-powered help center tool should be able to do 3 things:

1. Look into existing tools for context. Your AI agent should be able to connect to your codebase, your internal comms and docs, your changelogs, your support tooling and more so it can make informed decisions about what to document or not.

2. Audit your existing tools: Your AI agent should audit your existing help center on a weekly, monthly, or quarterly basis, and tell you exactly what content is missing or needs to be updated.

3. Draft and update articles: Your AI agent should be able to write highly-accurate documentation using context from your external tools and your existing docs. It should be able to create internal links, and prevent content duplication across articles.

Usually, a CS rep would handle these, but with AI these things can be done much faster, with much higher accuracy, and at a fraction of the cost.

Best AI help center tools

A few help center tools provide the above out of the box with little setup required. Here are a few you can try.

Ferndesk

Ferndesk is a AI-Powered tool that helps you keep your help center up to date.

It does this by connecting to context around your entire product. Your:

• Codebase in GitHub

• Internal documentation on Linear, Notion etc.

• Support replies in Intercom, Help Scout, Crisp, Missive, Fernand etc.

• Changelog entries + launch videos

and more.

The best part? You don’t need to migrate your help center. You can either update your existing docs on Intercom, Crisp, Help Scout and more, or you can set up your first help center from scratch using Ferndesk.

Roverfy

Roverfy is an upcoming tool that deploys AI Agents that learn, test and document your app for you.

It deploys thousands of AI agents that interact with your SaaS product just like a human would, logging in, clicking around, exploring features and in doing so, they learn precisely how it works.

It’s especially great for creating auto-generated and continuously updated documentation that you can feed into your AI chatbot.

Roverfy is coming soon, but you can book a demo and gain access on their site.

Bit.ai

Bit.ai is a cloud-based, AI-enhanced platform designed to simplify the creation, management, and sharing of living documents and wikis for teams. It streamlines documentation and knowledge sharing across support teams and beyond.

Bit ai ships with an “AI-Genius” that helps draft, polish, translate, summarize, and format support articles, saving time while maintaining content quality. It’s particularly handy for creating user manuals, FAQs, troubleshooting guides, and more.

Helpdocs AI

HelpDocs AI is the AI-powered extension of the HelpDocs platform, a knowledge base solution aimed at enabling faster content creation, smarter search, and seamless user support.

• Kickstart support articles with AI-generated drafts based on your outlines and preferred style. Formatting elements like tables, tip callouts, and lists are added automatically.

• Easily refine content by prompting the AI to rewrite sections, introductions, or add new parts—all with the familiar pink sparkle icon.

Wrap up

You don’t have a documentation problem. You have a knowledge retrieval and management problem.

The answers to your customers’ most common questions already exist within your company. The challenge is unlocking that information and making it accessible to your customers.

AI help centers solves this by tapping into your company context at scale.

The payoff is a win-win-win: happier customers who can successfully self-serve, a more efficient support team that can focus on complex issues, and a help center that is always a strategic asset, never a liability.

Ready to build a customer-facing knowledge base that scales? Connect your data sources to Ferndesk and get your free AI audit today.