Help Center Overview

Your Ferndesk help center is a fast, SEO-optimized knowledge base that helps customers find answers instantly and reduces support tickets.

Key Benefits

Self-service that scales. Customers get instant answers 24/7, deflecting 40-60% of support tickets before they reach your inbox.

SEO and AEO optimized. Your help center ranks in Google and ChatGPT, driving organic traffic and discovery.

Fast and customizable. Pages load instantly, match your brand, and work on any device.

Always up to date. AI-powered monitoring catches outdated content and gaps, keeping your docs in sync with your product.

Translations: Serve customers in their language with AI-powered translations.

Customization: Match your brand with custom colors, fonts, and layouts.

Analytics: Track which articles deflect tickets and where customers get stuck.

Self-service widget: Embed answers directly in your app or website.

SEO tools: Automatic sitemaps, meta tags, and optimization for search engines.

Authentication: Restrict access to internal documentation or customer-specific content.

Your help center is live at your custom domain. Start by customizing the look, adding translations, or embedding the widget in your app.

Was this helpful?