Migrate your help center to Ferndesk

Ferndesk's one-click migration imports your existing help center content from platforms like Help Scout, Zendesk, Intercom, and Crisp. The process preserves your articles, collections, and structure while automatically setting up redirects to maintain SEO.

Supported platforms

You can currently import from:

• Help Scout

• Zendesk

• Intercom

• Crisp

If your platform isn't listed, contact support and we may be able to migrate you over manually.

How migration works

During onboarding, you'll choose whether to import an existing help center or start fresh.

Select "Yes, import my help center" to start the migration process.

Select your platform

Choose where your help center is currently hosted.

Connect your account

Depending on your platform, you'll either:

• OAuth (Intercom, Crisp): Click "Connect" and authorize Ferndesk

• API credentials (Help Scout, Zendesk): Enter your API key or token

For detailed setup instructions, see:

• Help Scout integration

• Zendesk integration

• Intercom integration

Import your content

After connecting, toggle "Migrate to Ferndesk" and click "Continue." Ferndesk will import your articles, collections, images, and links while setting up automatic redirects.

The progress screen shows real-time status. You can leave the page and return later—your migration continues in the background.

After migration

Once complete, review your imported content in the dashboard. Articles preserve their original structure and formatting. Publish articles individually or in bulk when ready.

Limitations

• Private or restricted articles (Zendesk) are not currently supported

• Invalid API credentials will prevent import—verify permissions before connecting

• Large help centers may take several minutes to import