Your support team spends hours answering the same questions over and over. Ferndesk uses AI to analyze your support tickets and automatically creates a comprehensive FAQ page, so your customers get instant answers and your team stays focused.
You know an FAQ page would reduce support tickets, but manually creating and maintaining one is a huge time sink. You're not even sure what the most 'frequently asked' questions really are.
Fern solves this by connecting directly to your support channels. It reads thousands of conversations to identify common questions and then writes the answers for you.
Ferndesk's Documentation Agent reads your support history, clusters common questions, and drafts clear, concise answers. All you have to do is review and approve.
An FAQ page is only useful if it's accurate. Fern monitors for new information and can automatically suggest updates to existing FAQs when your product or policies change, ensuring your customers can always trust the answers they find.
Need to make a quick change or add a new question? Just tell Fern what you need in plain English, and she'll handle the rest.
Outdated articles are costing you time, money, and customer trust. Sign up today and ask Fern to write your first few articles.