Your customers want answers now, but your help center can't keep up with your release cycle. Outdated articles frustrate them, flood your inbox, and rack up costs.
Fern closes the gaps so your docs grow at the same speed as your product.
Meet Fern
The AI agent that keeps your help center up to date.
Your support inbox is flooded with customers who want to self-serve, not spend hours talking to an agent. But your help center is constantly out of date and your customers can’t find what they’re looking for. With Ferndesk, never again.
Works with
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Trusted by leading product-led companies
How it works
Publish incredible help articles in seconds, not hours
Fern reads your codebase, your support tickets, your launch videos, and internal documentation,
and uses that to write amazing help articles that actually get your customers to success.
Just ask fern
Human-smart, machine-fast
Fern can make changes to your help center as a human would. Just tell Fern what changes you'd like to make and she'll handle the rest.
Wilson 3:42 PM
Hey Fern, can you remove all phone-number mentions and replace with our support portal link → help.ferndesk.com
Fern 3:43 PM
On it! Will let you know when they're ready to review.
Fern 3:43 PM
Hey Wilson, I've updated 12 articles across your help center. Let me know if they look good!
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How to contact support
If you need help with your account, you can reach our support team through our support portal. Visit support.company.com to submit a ticket or browse our knowledge base for instant answers.
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Account settings and preferences
Update your account information, change notification preferences, and manage your subscription through our support portal. Access your settings by logging into support.company.com.
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Billing and payment help
Questions about billing? Need to update your payment method? Our support team can help you with all billing-related inquiries through our support portal.
Audits
Identify gaps before they become a problem
Every week, Fern will scan your support inbox, forums, and recent product releases to find out what content is missing, stale, or needs updating. Assign issues to Fern, and she'll handle updates for you in seconds.
Stop drowning in support. Let Fern fix your docs.
Outdated articles are costing you time, money, and customer trust. Sign up today and ask Fern to write your first few articles.