Ferndesk
Release notes

Content gap detection

new

Last week, we introduced a way for you to see frequently asked questions in your support inbox across different themes.

This week, we're launching a way to view which questions are answered fully by your help center and which ones aren't.

Every question detected by Ferndesk now includes a message from your AI Agent telling you what changes you can make to improve your help center.

  • ✅ If the suggestions look good, you can ask your agent to apply the suggestions in one click.

  • ❌ Otherwise, you can reject the suggestions and update the Agent's memory.

If you've already set up support trend analysis in your account, this should already be available to you.

In this video, I use content gap detection to

  • detect that we need new documentation for our affiliate program

  • and draft a help article in seconds with my AI Agent.