Automatic OG images
Here's what shipped in Ferndesk this week:
Automatic OG images - Your help center articles now have auto-generated Open Graph images for better link previews
New integrations - Connect Pylon or HubSpot (beta) to keep your help center current based on support conversations
Manual translations - Edit AI-translated articles permanently, even when the source article updates
Widget translations - Widgets now support multiple languages with auto-detected user locale
Improved Customer Requests Browser - Browse customer requests by documentation coverage, escalation, and resolution time
AI collection descriptions - Generate collection descriptions with one click
Automatic OG images
Every help center article now gets branded Open Graph images automatically. When someone shares your article on Slack, Twitter, or anywhere else, they'll see a clean preview with your branding and article content. Ferndesk generates these on autopilot with no setup required.
Pylon and HubSpot integrations
Ferndesk now connects to Pylon and HubSpot (beta).
Connect Pylon to import resolved tickets from your Slack communities, Discord servers, and more. Fern uses these to spot documentation gaps and suggest articles based on real community questions. Learn how to connect Pylon
Connect HubSpot (in beta) to migrate your help center in one click, or spot documentation gaps from closed tickets. Learn about the HubSpot integration
Both work like existing integrations: connect once in your integrations dashboard, and Fern does the rest.
Manual translation editing
Ferndesk auto-translates articles into 10+ languages, but sometimes you need exact phrasing, technical terms, brand voice, or just better wording.
Now you can manually edit any translation. Switch to the language you want, open the article, and edit the content directly in the new translation editor. Your changes override the AI translation permanently, even when the source article updates. You can retranslate with AI at any time. Learn more about translations
Widget translations
Widgets now inherit the enabled languages from your help center. The widget auto-detects the user's locale and loads the right language. You can use Ferndesk's auto-generated translations or customize them in the widget's settings. Learn more about the widget
You can also override translations from the Ferndesk SDK.
Improved Customer Requests Browser
Fern already surfaces recommendations for what to document next, but sometimes you want to dig into the data yourself.
The new Customer Requests Browser gives you a full, searchable view of every question your customers have asked and the answers they received, so you can spot gaps and patterns on your own terms.
Filter by documentation coverage, escalation status, or themes
Sort by newest or longest resolution time to find the conversations that matter most
Assign to Fern with one click to turn conversations into articles, individually or in bulk
Other improvements
Generate collection descriptions with AI using a single click
Overhauled search - fewer, more accurate results
Improved help center readability on desktop and mobile
General performance improvements (faster loads, smoother interactions)
Fixed an issue that caused the app to crash when you have multiple integrations of the same type connected
Added button to regenerate organization context in settings