Ferndesk
Release notes

Live chat integrations

newimproved

Here's what's new at Ferndesk this week:

  • Live chat integrations - Open your Crisp, Intercom, or Help Scout live chat from your Ferndesk widget.

  • Editor refresh - The Ferndesk text editor is now much easier to use.

  • Dozens of bug fixes and quality of life improvements

Open Ferndesk

Live chat integrations

The Ferndesk widget used to only offer email support when customers needed help.

Now, if you're using Crisp, Help Scout, or Intercom, the Ferndesk widget can open up your live chat when customers click to contact you, or when Ferndesk's AI assistant can't answer their questions.

Watch this video to see this integration in action:

Read the docs

Editor refresh

Our first hire, Victor, spent a week fixing countless bugs and quirks in the Ferndesk editor.

We've fixed inconsistent styling, bugs with drag and drop, and smoothed out a bunch of UX issues that made things feel rougher than they should.

You'll notice the difference next time you're editing one of Fern's articles, or writing an article manually.

Other improvements

  • It's now possible to delete your account without contacting support.

  • Fixed rendering issues that came up while chatting with Fern.

  • Fixed a bug with editing collections in succession.

  • Improved screenshot generation reliability.

  • Fixed issues with long navigation sections in the help center.

  • Improved internal linking in Fern-drafted articles. Now she makes fewer mistakes.