List article feedback

Authorizations

• Authorization string required header

  All requests require a Bearer token in the Authorization header. API keys are prefixed with fdsk_ and should be kept secret. You can generate and manage keys from the Developer settings page.

  Keys can be restricted to any subset of these scopes (each endpoint lists the scope it requires via x-required-scopes):

  • content:read: Read and search help center articles, collections, sections, and translations
  • content:write: Create and edit article drafts, users, tasks; move articles and collections
  • content:publish: Publish, unpublish, restore, and trash content (make changes live)
  • analytics:read: Read help center reporting, analytics, and article feedback
  • conversations:read: Read AI assistant conversations and transcripts
  • webhooks:manage: Create and manage outbound webhook subscriptions

  Granting content:write or content:publish implies content:read. Keys minted before scoping have null scopes = full access (legacy mode).

Query Parameters

• article_id string

  Filter by article.

• page_size integer

  Number of items to return per page (1-100). Example: 20

• resolved string enum

  Filter by resolved state.

• start_cursor string

  Opaque pagination cursor. Pass the next_cursor from a previous response to fetch the next page. Example: eyJ2IjoxLCJrIjpbIjIwMjYtMDEtMDEiLCJhcnRfMSJdfQ

• type string enum

  Filter by feedback type.

• results[] object array

  Items in this page. Article feedback entry.

  + - Show Child Attributes

  • id string
  • articleId string | null
  • articleTitle string | null
  • type string enum enum

    Allowed values: positive, negative.

  • feedback string
  • email string | null
  • resolved boolean
  • createdAt string

    ISO 8601 timestamp in UTC.

  • user anyOf

    The help center user auto-matched from the submitter email (unique on email + helpdesk), or null when the submitter is anonymous or unrecognized.

    + - Show Child Attributes

    • anyOf options 2 variants anyOf

      One or more options can apply.

      + - Show Child Attributes

      • option 1 object

        + - Show Child Attributes

        • id string

          Ferndesk help center user ID (hcusr_...).

        • name string | null

          Help center user display name.

        • email string (email)

          Help center user email address. Emails are stored lowercase.

      • option 2 null
• has_more boolean

  Whether more items are available after this page.

• next_cursor string | null

  Cursor to pass as start_cursor for the next page, or null on the last page.