Slack integration

Your customers ask questions in Slack every day. Your support team answers them. And then those answers disappear into the scroll history, never to be seen again.

Meanwhile, your help center stays stale because documenting those answers takes time you don't have.

That ends today.

Slack integration

Ferndesk now connects directly to your Slack workspace. With the Slack integration, you can:

• @mention Fern in Slack to draft documentation without leaving the conversation. Just tag Fern in any thread and it will turn the discussion into a draft article.

• Analyze support threads to spot recurring questions and documentation gaps. Fern reads your Slack channels and surfaces the topics your customers ask about most.

• Send messages to Fern using Slack shortcuts and message actions. Turn any conversation into an article with two clicks.

Connect once, choose the channels Fern should join, and let it work. No more answers trapped in Slack history. No more stale docs. Just connect and let Fern turn your Slack conversations into documentation your customers can actually find.

To get started, connect your Slack workspace to Ferndesk, or read the docs.

Other improvements

• General performance improvements across the app

• Fixed an issue with integration reconnection flows