Ferndesk
Release notes

Private help centers

newimproved

One of my resolutions for 2026 was work-life balance.

It lasted about 36 hours.

Anyway, here's what's new in Ferndesk...

  • Private help centers - Put your help center behind a login. Supports SSO, OIDC, and Magic Links.

  • More design options - Dark mode and icons in widgets, and more.

  • Bolddesk integration - Update your docs using support conversations in Bolddesk.

  • Refreshed settings and billing - It's now easier to manage your plan, limits, account settings and more.

  • New pricing comparison - Compare plans on our new pricing page.

Private help centers

I love building in public. Our roadmap, our progress, and our docs are public.

But for help documentation, not everyone has that luxury.

If you're a B2B product handling sensitive info, or you're building internal SOPs, you need privacy.

So today we're shipping private help centers.

This is especially useful for:

  • Internal docs and SOPs for teams (we're already porting ours over to Ferndesk!)

  • Enterprise software with proprietary workflows

  • Healthcare/Legal/Finance products where even docs contain sensitive workflows

You can currently identify users using OIDC, Magic Links, and silently in your app via JWTs.

Make your help center private

Bolddesk integration

Now you can import support tickets from Bolddesk. Fern will use them to detect content gaps and write articles on your behalf.

Have another tool you'd like us to integrate with? Reply to the changelog email!

Install Bolddesk

New design options + styling improvements

  • Dark mode is now available in widgets.

  • You can now change the button color on the help center widget.

  • You can now add an accent color to your help center to create a more balanced look and feel.

  • We've refreshed the styling on callouts and buttons.

  • Code blocks now include a copy button by default.

Other improvements

  • We've shipped a new page to manage your settings and billing.

  • You can now switch plans without contacting support.

  • The dashboard and widgets now load up to 2x faster.

  • We've improved the help center customization page to make it easier to navigate.

  • Refreshed the iconography in the app.

  • Fixed a bug that caused the assistant to respond with broken links.

  • Changed the assistant profile photo in the widget.