Custom HTML embeds
This month, we've gone all out on quality of life improvements. Custom embeds, a searchable workspace, clearer diffs, and a pile of fixes that remove the annoying bits from your documentation workflow.
🎬 Custom HTML embeds: Add embeds from Typeform, Cal, Supademo, Senja and more to your articles.
🔍 Search your workspace: Find conversations with Fern, audits, and code changes in seconds
🌗 Light and dark mode logos: Separate logos for every color scheme
👥 Help center user API: Create, update, and list users programmatically
📝 Clearer article diffs: See exactly what changed before you publish
🔎 Set article settings before publishing: Set SEO, access control and visibility settings before publishing.
🖼️ Unsplash image search: Find stock photos for your widget's header
Custom HTML embeds
Embed anything. Paste custom HTML from Typeform, Cal, Stripe, or any other provider directly into an article.
The editor warns you if the embed includes scripts, so you know exactly what runs on your published help center. Only paste code from sources you trust.
Search your workspace
Stop hunting through the conversation list. Press ⌘/ on Mac or Ctrl+/ on Windows and Linux to open the search dialog, or click the search icon in the Fern sidebar.
Search covers tasks, audits, and code changes, so you can pick up where you left off or review what Fern found in seconds.
Light and dark mode logos
Your help center can now show different logos depending on the visitor's color scheme. Upload a light logo and a dark variant in the branding settings.
If you only upload one, it serves as the fallback for both modes. If you upload both, the right one appears automatically based on the user's system preference.
Help center user API
You can now create, update, and list help center users through the API. Use GET /users to list users, POST /users to create one, and PATCH /users/:id to update an existing user.
Clearer article diffs
Fern now shows more accurate diffs when reviewing articles. When you open a draft, the comparison highlights added and removed content so you can review with confidence before publishing.
Content moves are detected as moves rather than deletions and additions, and the review panel gives you a clearer view of what changed.
Article settings before publishing with Fern
Every article now has a Settings panel where you can set a custom slug, meta description, and keywords before going live. Open the gear icon in the editor header to adjust SEO fields.
Visibility and Access control settings are also available in the same panel, so you can decide where an article appears before you hit publish.
Other improvements
You can now add a background from unsplash for your widget's header
Preview your plan access from the dashboard to see how your help center looks on a different plan
Link edits save as soon as you click away from the field
Content organization pickers and breadcrumbs are clearer when moving articles and collections
More reliable public help center URL generation
Language filtering is more consistent across search, trending content, and assistant responses
Fixes
Gmail imports now find the correct All Mail folder regardless of language settings
Draft titles show correctly in the content sidebar instead of the published title
Locked help centers now keep API reference details private
Imported help centers preserve article links and collection structure more reliably
Custom code is no longer cleared when you save settings
Contact form attachments work reliably for larger files
Numbered lists preserve their intended starting number