Update a help center user

Updates a help center user. Attributes are replaced wholesale, never merged.

PATCH /v1/users/{id}

Bearer token scope content:write

curl 'https://api.ferndesk.com/v1/users/hcusr_01JXYB3S2Y8C' \
  --request PATCH \
  --header 'Authorization: Bearer YOUR_SECRET_TOKEN' \
  --header 'Content-Type: application/json' \
  --data '{
  "email": "[email protected]",
  "name": "Alice Example",
  "attributes": {
    "plan": "enterprise"
  },
  "disabled": false
}'

{
  "id": "hcusr_01JXYB3S2Y8C",
  "helpdeskId": "help_01JXYA7B3T7G",
  "email": "[email protected]",
  "name": "Alice Example",
  "emailVerified": true,
  "disabled": false,
  "attributes": {
    "plan": "enterprise",
    "role": "admin",
    "beta": true,
    "seats": 25,
    "groups": [
      "beta",
      "internal"
    ],
    "availableFrameworks.csrd": true
  },
  "lastLoginAt": "2026-01-15T18:25:43.511Z",
  "createdAt": "2026-01-15T18:25:43.511Z",
  "updatedAt": "2026-01-15T18:25:43.511Z"
}

Updated help center user

Path parameters

· 1

id string required

Help center user identifier.

Body

required application/json

email string · email · pattern

Email address, stored lowercase.

name string | null

New display name, or null to clear it.

attributes object

Replaces the whole saved attributes object; omit to leave it untouched.

disabled boolean

Disabling drops the user’s active sessions.

Path parameters

Body

Responses